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Refund Policy


Terms & Condition for Maya’s Online

PRODUCT RETURN & EXCHANGE POLICY

Maya’s Online has a five day return exchange policy for the following circumstance:

➢ If there is any manufacturing defect or if the incorrect item was sent out than Maya’s online will grant you an exchange only. The product must in the original packaging with the tag attached and in the unused condition for the exchange to be granted. If Sarees have there blouse piece detached or have tassels made than you cannot receive an exchange. Lengha and shalwar suits cannot have any sort of alteration done, if so exchange will not be granted.

There are no refunds but if the product is damaged upon delivery and if we are notified of the matter with in 24 hours we will provide an exchange. Product(s) must be returned to us within 5 Business days from the original dated received on the package in order to obtain an exchange or a credit voucher for Mayas online.

1) Before sending the package back you must email mayasonline@gmail.com indicating the reason for exchange and you will receive an email from us, which will indicate if we can accept the exchange.
2) Returning products must be in the original packaging with the tag attached.
3) Once we receive the returned package we will credit the amount on your bill and send you an invoice for the balance amount payable (if any). NOTE Maya’s online does not offer refunds for returned for returned goods.
4) It will be the customer’s responsibility for any charges that arises from customs and duties.


NOTE: Purchase made from Mayas Online CAN NOT BE ASSOCIATED WITH ANY PURCHASES FROM MAYAS BOUTIQUE.


Shipping Policy

Mayas Online offers free shipping in Canada, on purchases that are $50.00 and above, before taxes. We offer free shipping worldwide, on purchases that are $199 and above, before taxes.
Otherwise, Flat shipping charges $8.00 will apply per item.
At all times the customer will be responsible for any charges that come from customs and duties.


Delivery

Mayas Online will take effort to have your package shipped out as soon as the product is available. Delivery dates are not guaranteed in the event of service interruptions. This is beyond Mayas online control.